From the Owner: A Great Team
One of the most difficult issues that business owners deal with is staffing. It's so hard to find good people to do the very best they can to provide great services and exemplary customer service. First, they have to commit to truly being part of the team. Second, they have to be willing to do whatever they can to support the team. Finally, they have to be consistent. Of course I'm committed, its MY business and I'm going to do whatever it takes to be successful. But getting other staff members to have that same level of commitment is very difficult. Believe me, I have definitely been through a number of employees. It's not that they were all bad. Its just that they either couldn't provide great services or weren't willing to give exemplary customer service or they just weren't committed to being part of the team. One of the hardest things to deal with in this business is how inconsistent the market is. One day you might be...