From The Owner: "I'm JUST The Owner!"

One of the questions I get asked most often is "What do you do here (at Texas Sports Massage and Day Spa)?  My answer:  Well, I'm not a Massage Therapist, Esthetician or Cosmetologist so I'm JUST an owner!  I also joke that I'm the toilet scrubber, dish washer, trash taker-outer and whatever needs to be done.  But its no joke!  I scrubbed the toilet just this morning!  But make no mistake, I'm busy everyday.  My number-one job is to make sure the phone rings and people are booking appointments.  I spend countless hours on Google Adwords, Yelp, Facebook, Constant Contact, Blogger and our website creating ads, posting, updating, writing and so on.  I work on budgeting, payments and finances.  I research and purchase supplies and products.  I research new services that will complement our current services.  I schedule and attend marketing and networking opportunities. I try to keep my team motivated, up beat and ready to provide not only great services to our clients but also great customer service.  I handle any client or staff issues.
For the most part, all of these are very broad topics.  When you break each one down, it's a lot!  At times, it can be overwhelming.  But its also SO MUCH FUN!!!  Until next time...Dare To Jump!

Theresa Roy, Owner
Texas Sports Massage and Day Spa
www.texassportsmassage.com

Comments

Post a Comment

Popular posts from this blog

From the Cosmetologist: My Journey to Becoming a Licensed Cosmetologist

Image
Some people that have known me my whole life have trouble believing that I became a beauty professional considering I have never really been a "girly" girl. My mom always talks about how when I was a little kid, I could care less about what I looked like. I was totally cool with not having matching clothes or disheveled hair. I truly didn't care. It wasn't until I turned probably 13 or so did I really start caring about my appearance. Up until then I was generally a hot mess (and I still am sometimes, haha). I will say that I always had a knack for hair and make up. I was always doing my friend's hair and make up for fun or for special events. There was a time where my mom gave me a box of make up that she didn't use any more and it was on on like flan! I would sit at my mom's vanity and play with make up and at times I would go a little overboard and end up looking like a drag queen (not that I am not fascinated by those ladies). I always loved getting
Read more

From the Owner: A Great Team

One of the most difficult  issues that business owners deal with is staffing.  It's so hard to find good people to do the very best they can to provide great services and exemplary customer service.  First, they have to commit to truly being part of the team.  Second, they have to be willing to do whatever they can to support the team.  Finally, they have to be consistent. Of course I'm committed, its MY business and I'm going to do whatever it takes to be successful.  But getting other staff members to have that same level of commitment is very difficult.  Believe me, I have definitely been through a number of employees.  It's not that they were all bad.  Its just that they either couldn't provide great services or weren't willing to give exemplary customer service or they just weren't committed to being part of the team. One of the hardest things to deal with in this business is how inconsistent the market is.  One day you might be so busy you can'
Read more